bridge
it’s almost as though half-century of modern computing, enterprise IT had pretty much not changed since COBOL programs running on mainframes.
when software were basic single-purpose programs and hardware simple, it was probably much easier for business domain knowledge to match the effected software. as software development itself matured, it became increasingly difficult to match complex computing concepts to real, operational usage of software.
(popular joked: software development is the battle between people developing better software and the Universe churning out dumber users- so far,the Universe is leading)
Still, as a proponent of software development, we should try to bridge this distance, by meeting in the middle, rather than try to have IT consultants try to ram IT systems thinking (and expensive everyone-loses contracts) into business people disguised as clever acronyms and buzzwords.
IT needs to drop the ego, so do business users - ultimately what is the point of clever code appreciated only by geeky peers, software really only becomes a gem when it can be appraised by a foreign eye.